Shipping policy

Last Updated: September 2026

Atelier Southeast LLC (“Atelier Southeast,” “we,” “us,” or “our”) is committed to processing and shipping your order as accurately and efficiently as possible.

This Shipping Policy applies to purchases made through our website and should be read together with our Terms & Conditions and Returns & Refunds Policy.

1. Where We Ship

At launch, Atelier Southeast ships orders within the United States only.

We do not currently offer international shipping.

2. Processing and Production Times

Processing time is separate from shipping transit time.

Non-Customized Products

Non-customized products generally require approximately 5–7 business days for processing before shipment.

Customized and Personalized Products

Customized or personalized orders generally require approximately 10–15 business days for production.

The production period begins only after:

  • all required order information has been received;

  • required artwork or logos have been received;

  • any applicable artwork-preparation fees have been paid;

  • the customer has approved the final mockup in writing; and

  • any required payment or deposit has been received.

Production time does not include shipping transit time.

Estimated production times are provided in good faith and may vary depending on order quantity, product availability, artwork complexity, production requirements, holidays, or other circumstances affecting the order.

3. Mockup Approval

Customized orders require customer approval of a final mockup before production begins.

The mockup will generally be provided by email.

Customers may request revisions before approving the mockup. Atelier Southeast will work with the customer to finalize the design before production.

Once the customer provides written approval, the order may enter production.

Customers are responsible for carefully reviewing the approved mockup, including:

  • spelling;

  • names;

  • numbers;

  • logos;

  • artwork;

  • colors;

  • garment/product selection;

  • sizes;

  • quantities;

  • decoration method;

  • placement;

  • design dimensions; and

  • any other information shown or specified in the approved mockup.

Once production has begun, changes or cancellations to customized orders generally cannot be accommodated.

4. Rush Orders

Rush production may be available for certain customized orders for an additional fee.

Rush service is subject to:

  • production capacity;

  • product availability;

  • artwork readiness;

  • order quantity;

  • decoration method; and

  • other production requirements.

A rush fee does not automatically guarantee a specific delivery date.

If Atelier Southeast agrees to a guaranteed deadline, that deadline should be confirmed in writing by Atelier Southeast.

5. Shipping Methods

Atelier Southeast may use one or more shipping carriers depending on the order, destination, package size, service availability, and other logistical considerations.

Available shipping options and applicable shipping charges will be presented during checkout or otherwise communicated to the customer.

Shipping charges are separate from product and production charges unless otherwise expressly stated.

6. Shipping Transit Times

Shipping transit time begins after the order has been completed and transferred to the carrier.

Carrier transit times are estimates and are not included in the production time unless specifically stated otherwise.

Once an order has been transferred to a carrier, delays caused by the carrier, weather, transportation interruptions, incorrect customer-provided information, or circumstances outside Atelier Southeast’s reasonable control may affect delivery.

7. Shipping Delays

Atelier Southeast makes reasonable efforts to meet stated processing, production, and shipping timeframes.

If Atelier Southeast becomes unable to ship an order within the timeframe represented to the customer, we will provide appropriate notice and, where required by applicable law, offer the customer the applicable options regarding delay or cancellation.

Nothing in this policy limits any rights or remedies that cannot legally be waived.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to Atelier Southeast because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to resend the order.

Atelier Southeast is not responsible for delays or additional costs resulting from inaccurate shipping information supplied by the customer.

9. Delivered but Not Received

If tracking indicates that an order has been delivered but you cannot locate it, please first check:

  • the delivery location;

  • your mailbox or designated delivery area;

  • other members of your household;

  • neighbors;

  • building management or reception, when applicable; and

  • any delivery instructions associated with the order.

You should also contact the carrier promptly.

Atelier Southeast may assist with a carrier investigation when reasonably possible.

A package marked as delivered does not automatically qualify for a refund or replacement. Each situation may be reviewed based on the circumstances, available carrier information, and applicable law.

10. Damaged Packages

If your package arrives visibly damaged, please photograph the package and its contents and contact us within 3 calendar days of delivery.

Please provide:

  • your order number;

  • photographs of the packaging;

  • photographs of the damaged products; and

  • a description of the damage.

Failure to report shipping damage within this timeframe may make it more difficult for Atelier Southeast to pursue a claim with the carrier, although nothing in this policy limits rights that cannot legally be waived.

11. Lost Packages

If a package appears to be lost in transit, please contact us as soon as reasonably possible.

Atelier Southeast may assist with a carrier investigation or claim when appropriate.

Refunds or replacements for lost shipments will be evaluated based on the circumstances, carrier information, applicable insurance or claims procedures, and applicable law.

12. Local Pickup

Local pickup may be available at:

Atelier Southeast LLC
1140 Fortune Circle, Suite I11
Wellington, FL 33414
United States

Pickup is by appointment only.

We are not a walk-in retail location.

Customers will be notified when an order is ready for pickup and should not arrive for pickup without confirmation or an appointment.

13. Business and Bulk Orders

Business, corporate, organizational, school, team, and bulk orders may be subject to additional terms stated in a written quote, estimate, invoice, purchase order, or other written agreement.

Such terms may address:

  • quantities;

  • pricing;

  • deposits;

  • payment schedules;

  • artwork requirements;

  • mockup approval;

  • production schedules;

  • shipping requirements;

  • delivery deadlines;

  • cancellation terms; and

  • other order-specific conditions.

Where a written order-specific agreement conflicts with this Shipping Policy, the order-specific agreement may control to the extent permitted by law.

14. Contact

Questions regarding shipping may be directed to:

Atelier Southeast LLC
1140 Fortune Circle, Suite I11
Wellington, FL 33414
United States

Phone: 561-452-1528
Email: contact.ateliersoutheast@gmail.com